Card purchases
Regional rights: The no-change-of-mind rule below does not apply where you have a statutory withdrawal or cancellation right, including eligible UK and EU consumer purchases. The seven-day reporting request does not shorten statutory remedies. Read the policies for your country.
Card purchases are one-time orders, separate from membership. They never renew automatically. If your card arrives damaged, the wrong card arrives, or your card is missing, report it to support@collectdirect.com within 7 days of delivery, with your order number and photos when helpful. We do not accept change-of-mind returns.
Once we confirm that your card arrived damaged or you received the wrong item, you may choose a replacement, subject to availability, or a full refund, including the original shipping charge. If a return is required, CollectDirect will provide prepaid return shipping and instructions. Keep the card and packaging while we review your request. We will not substitute a different card without your approval.
Cancel a membership
To stop future monthly charges, visit Membership billing and use the cancellation option available for your subscription. If online cancellation is unavailable, email support@collectdirect.com or call 877-689-4766, Monday–Friday, 9 a.m.–4 p.m. Central Time. Keep the cancellation confirmation. A request for a refund is separate from cancellation.
Cancellation stops future renewals; access normally continues through the paid-through date. An approved refund may rescind the corresponding paid period. Annual affiliate registration renews manually. Cards are purchased separately and do not renew automatically.
Change or cancel a card order
Before you pay, you can edit your shipping address on the checkout page or use “Cancel this checkout” to release the card. Your address locks once secure payment begins.
After payment, your order goes straight to preparation and cannot be changed or cancelled online. Email support@collectdirect.com immediately with your order number. If the card has not shipped, we may be able to cancel the order and refund it; a request alone does not confirm cancellation. After shipment, the card-purchase rules above apply.
Do not send a card back before receiving return instructions. This policy does not limit remedies required by law for an incorrect, damaged or misdescribed order.
Membership
The Membership is $10 per month and gives access to member card prices. It is for members who are not in the business. You may request a refund of a $10 Membership charge within 7 days of that charge if you have not used member pricing for a card purchase during that period. Part of your first month’s $10 is allocated as Fast Start to the person who enrolled you (your personal sponsor) and their upline, if they qualify; an approved refund of that month reverses those shares.
Affiliate sign-up fee
The affiliate sign-up fee is $49.99 for one year and renews manually. Your first payment is your affiliate sign-up. It includes your first month of monthly membership and member pricing.
If you have not used your affiliate sign-up, you may request a full refund within 7 days of enrollment. After 7 days and within 90 days of enrollment, you may request a 50% refund. The 50% refund does not depend on whether you used your affiliate sign-up or earned a commission. After 90 days, the annual affiliate sign-up fee is nonrefundable.
A refund of the affiliate sign-up fee, full or 50%, cancels your affiliate year. The rest of the year ends when the refund is issued, and you stop earning as an affiliate from then on. Your account, your enroller and your matrix position are kept, and you can reactivate later by paying the affiliate sign-up fee again; reactivating does not restart Fast Start. Commissions you validly earned before the refund are not erased, apart from the reversal described below. Correcting a billing error, such as a duplicate or wrong charge, is handled separately and does not end your affiliate year.
“Not used” means you have not used the business tools and no commission has been recorded for you. Fast Start shares recorded for your enroller and upline from your enrollment do not count as use, and they do not remove your right to request this refund.
An approved enrollment refund reverses the Fast Start shares paid on that enrollment, at every level and in proportion to the refund. A full refund reverses them all; a 50% refund reverses half of each share.
Affiliate monthly membership
The affiliate monthly membership is the $10 monthly charge for affiliates after the first month included with enrollment. Unlike the Membership, affiliate monthly membership fees are nonrefundable once processed.
Cancelling stops future renewals. It does not end the period you have already paid for. Your business access and earning eligibility continue through your paid-through date, subject to all other qualification rules. After that date, your account becomes inactive.
We make exceptions only for duplicate charges, unauthorized charges, billing errors, or refunds required by law.
How to request a refund
Email support@collectdirect.com with your name, account email, order number, or payment reference, plus a short explanation. We will review the request and respond with the next step.
Refunds and earned commissions
Business earnings are not guaranteed. A refund or cancellation does not erase valid commissions already earned. Those commissions remain subject to the qualification, reversal, review and payout rules. Fast Start commissions are held for 90 days and every other commission for 14 days before they can be paid.
Partial refunds of card purchases are not currently offered. A full refund or chargeback of a card purchase reverses every commission from that sale. A refund or chargeback of an affiliate sign-up or a $10 monthly membership payment reverses the Fast Start, matrix and matching shares it funded, at every level.
Leadership pools are figured on net revenue after refunds, partial refunds and chargebacks. A later refund of a sale reduces the pools of the month the sale was made in, shared across that month’s pool recipients. Pool shares not yet paid are reduced; shares already paid are recovered from future commissions, never charged to your card. If a chargeback is reversed in our favour and the processor confirms the funds were returned, the pool reduction it caused is restored: shares not yet paid are paid without it, and shares already paid are made whole by an adjustment on a later payout. A separate refund of the same sale stays deducted. Every other commission the chargeback reversed, and the sale’s volume, is restored the same way: for what the chargeback itself took, less any separate refund, under the original sale’s rules, and held while any hold on the account applies.