Delivery destinations
We serve U.S. and international customers, subject to destination and carrier availability. Online checkout currently accepts U.S. addresses only. For an international order, contact support@collectdirect.com before ordering so we can confirm whether delivery to your destination is available and explain the shipping cost and ordering options. Do not enter a U.S. address for an international shipment.
Estimated delivery times
- United States: 5–7 business days from the order date.
- International orders: 2–3 weeks from the order date for confirmed international orders.
These estimates include order processing and transit. Business days are Monday–Friday, excluding holidays. We begin preparing your order after payment is confirmed and we have a complete shipping address. Weather, carrier interruptions and customs processing may extend delivery times. Any different estimate for your order will be provided before payment.
Shipping charges
Shipping charges depend on the order and destination and are shown before payment. The current online checkout charge is $7.95 for one card shipped in a padded mailer within the United States. International shipping costs must be confirmed with support before ordering. Shipping is charged separately from the card price; review your order total before paying.
International customs and import charges
International customers are responsible for applicable customs duties, import taxes and carrier clearance fees unless those charges are included at checkout or in the order total confirmed before payment. Customs processing may extend estimated delivery times.
Tracking your order
When your card ships, we add the carrier and tracking number to the order page when available. Follow the tracking link for the latest carrier updates. Members can find purchases in My card orders. Guest shoppers can use guest order recovery with their order number and checkout email if they lose access to the order page.
Checkout and your card hold
When you continue to secure payment, the card is held for you for 30 minutes. If payment is not completed in that time, the checkout is cancelled and the card returns to stock. If a payment completes after the hold has expired, our team reviews the order and either fulfills it or refunds the payment.
Address changes and cancellation requests
Before you pay, you can edit your shipping address on the checkout page or use “Cancel this checkout” to release the card. Your address locks once secure payment begins, and a paid order goes straight to preparation, so it cannot be changed or cancelled online. Review your shipping address before paying. If you need to correct it or request cancellation, contact support immediately with your order number. You may request cancellation before fulfillment starts. We will check your order and confirm whether the change or cancellation is possible; submitting a request does not confirm it. Once fulfillment begins, changes or cancellation may not be possible. After shipment, our Returns & Cancellation Policy applies.
Delayed or missing deliveries
If your order is overdue, tracking has stopped updating, or tracking says delivered but you cannot find the package, contact support with your order number. Check the delivery address and any safe delivery location, household member or building reception that may have accepted it. We will review the shipment and help investigate with the carrier.
If we cannot ship within a promised shipping timeframe, we will notify you, provide a revised estimate and explain your option to cancel for a full refund. We will obtain consent to a delay where required. This policy does not limit your rights under applicable law.
Damaged or incorrect items
The seven-day reporting request below does not shorten statutory remedies. Our no-change-of-mind rule does not override a statutory withdrawal or cancellation right, including for eligible UK and EU consumer orders. Read the policies for your country.
If your card arrives damaged or you receive the wrong item, contact us within 7 days of delivery with your order number, a description of the issue, and photos of the card and packaging when possible. Please keep the card and packaging while we review your request.
Once we confirm the issue, you may choose a replacement, subject to availability, or a full refund, including the original shipping charge. If a return is required, CollectDirect will provide prepaid return shipping and return instructions. We will not substitute a different card without your approval. Please contact us before returning an item. We do not accept change-of-mind returns.
For help, email support@collectdirect.com or call 877-689-4766. Our support hours and mailing address are listed below.